Our Policies

To secure your appointment, a non-refundable booking fee is required at the time of scheduling. This fee is applied in full toward the cost of your service on the day of your visit.

The booking fee ensures that your time — and Ali's — is protected and that your appointment is reserved exclusively for you. It reflects our commitment to providing an unhurried, attentive experience for every client.

We understand that schedules change. We kindly ask for a minimum of 48 hours' notice for any appointment cancellation or reschedule request.

Cancellations made within 48 hours of your scheduled appointment will result in the forfeiture of your booking fee. Rescheduling with proper notice will allow your booking fee to transfer to your new appointment date.

To cancel or reschedule, please contact us by phone, text, or email. We are always happy to work with you to find a time that fits your schedule.

A no-show is defined as failing to appear for a scheduled appointment without prior notice. In the event of a no-show, your booking fee will be forfeited and the full service amount may be charged.

Clients with a pattern of no-shows may be required to prepay in full for future services prior to scheduling. We appreciate your understanding — this policy allows us to offer that time to other clients who are waiting for care.

We respectfully ask that you arrive on time for your appointment. Because each appointment is carefully structured to give you the full attention you deserve, late arrivals may impact the time available for your treatment.

Clients arriving more than 15 minutes late may need to be rescheduled to ensure quality of care is not compromised. In this case, the booking fee will be forfeited and a new booking fee will be required to reschedule.

If you anticipate running late, please reach out as soon as possible — we will always do our best to accommodate you.

All services rendered are non-refundable. Because aesthetic treatments involve medical assessment, individualized care, and the time and skill of a licensed provider, refunds are not issued once a service has been performed.

If you have any concerns about your results or your experience, we encourage you to contact us directly. Your satisfaction is important to us, and Ali is always willing to discuss your outcomes and determine the best path forward.

Unopened retail products may be exchanged within 14 days of purchase with proof of receipt, provided they are in original condition. Opened or used products cannot be returned or exchanged.

Aesthetic treatments are inherently individualized. Results vary based on a range of factors including skin type, lifestyle, anatomy, medical history, and individual response to treatment. No specific outcome can be guaranteed.

Ali will provide a thorough consultation prior to any treatment, during which realistic expectations, potential risks, and aftercare requirements will be discussed. Informed consent is obtained before every procedure.

Vesta Aesthetics is committed to honest, evidence-based practice. We will never recommend a treatment that is not appropriate for your unique needs and goals.

Vesta Aesthetics is fully HIPAA-compliant. Your personal health information is collected, stored, and protected in accordance with the Health Insurance Portability and Accountability Act and all applicable state laws.

Your information will never be sold, shared, or disclosed to third parties without your explicit written consent, except as required by law or necessary for the direct provision of your care — such as communication with your pharmacy or referring provider.

You have the right to access, review, and request corrections to your medical records at any time. For questions about how your information is handled, please contact us directly.

If you have any questions about our policies or your care, we are always happy to connect. Please don't hesitate to reach out — we're here to make your experience as smooth and enjoyable as possible.